Lieu-dit
« la Bastide Neuve Gay »
83460 TARADEAU
France
Mail : Conciergerie
Effective July 15, 2022
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all sales concluded by the Vendor with non-professional buyers ("Customers" or "Customer") wishing to acquire services and/or products offered for sale ("Services" or "Products") by the Vendor on the https:// website.chateau-de-taradel.com/
TheServices offered for sale on the site are as follows:
– Rental of rooms, suites, lodges, rooms
– Catering
– Concierge services
The Products offered for sale on the site are as follows:
– Regional products
The main characteristics of the Services and Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Services and Products, are presented on the site https://chateau -de-taradel.com/ which the customer is required to read before ordering.
The choice and purchase of a Product or the reservation of a Service are the sole responsibility of the Customer.
Offers for Services or Products are subject to availability, as specified when placing the order.
These General Terms and Conditions are accessible at any time on the site https://chateau-de-taradel.com/ and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the site https://chateau-de-taradel.com/
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
CHATEAU TARADEL, Agricultural operating company
– Share capital of 1,000 euros
– Registered with the RCS of Draguignan, under number 88067024500013
– Address: Place called “ la Bastide Neuve Gay” – 83460 Taradeau
– Email: contact@château-de-taradel.com
– Intracommunity VAT number: FR19880670245
ARTICLE 2 - Price
The Services and Products are provided at the current rates appearing on the site https://chateau-de-taradel.com/, upon registration of the order by the Seller.
The prices are expressed in Euros, excluding VAT and including VAT.
The prices take into account any reductions which may be granted by the Seller on the site https://chateau-de-taradel.com/
These prices are firm and cannot be revised during their period of validity but the Seller reserves the right, outside the period of validity, to change prices at any time.
The prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.
Payment requested at Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon validation of the order.
ARTICLE 3 - Orders
It is up to the Customer to select on the site https://chateau-de-taradel.com/ the Services or Products he wishes to order, according to the following terms:
For the rental of rooms, suites and/or the gîte, the Customer selects the duration of the stay and the property chosen, which can be deleted or modified before validating their order and accepting the these general conditions of sale. He will then enter his coordinates. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms provided.
In the case of product sales, the customer chooses a product and places it in his/her shopping basket, which he/she may delete or modify before validating the order and accepting the present terms and conditions of sale. They will then enter their contact details or log in to their space and choose the delivery method. Once the information has been validated, the order will be considered definitive and will require payment by the Customer in accordance with the terms and conditions set out.
Offers for Services or Products are valid as long as they are visible on the site, while stocks last.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and immediately report any errors.
Any order placed on the site https://chateau-de-taradel .com/ constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there exists a dispute relating to the payment of a previous order.
For the sale of Products, the Customer will be able to follow the progress of his order on the site.
Any cancellation of a Service reservation by the Customer will only be possibleseven days before the effective date of execution of said Service (irrespective of the provisions relating to the application or not of the legal right of withdrawal).
Any cancellation of the Product order by the Customer will only be possible prior to delivery of the Products (irrespective of the provisions relating to the application or non-application of the legal right of withdrawal).
ARTICLE 3bis - Customer area (sale of products) - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form which will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address.
The Customer is responsible for updating the information provided. He is informed that he can modify them by connecting to his account.
To access his personal space and order histories, the Customer must identify himself using his user name and his password which will be communicated to him after his registration and which are strictly personal. As such, the Client refrains from any disclosure. Otherwise, he will remain solely responsible for the use made of it.
The Customer may also request unsubscription by going to the dedicated page in his personal space or sending an email to: contact@ chateau-de-taradel.com. This will be effective within a reasonable time.
In the event of non-compliance with the general conditions of sale and/or use, the site https://chateau-de-taradel.com/ will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without effect.
Any account deletion, whatever the reason, results in the pure and simple deletion of all information personal of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.
The creation of the account entails acceptance of these general conditions of sale.
ARTICLE 4 – Payment conditions
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in mainland France or in the following zone(s): Europe.
Deliveries are normally made within 48/72 hours to the address indicated by the Customer when placing an order on the site.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above .
If the Products ordered have not been delivered within two weeks of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.
When the Customer has himself taken responsibility for using a carrier that If he chooses himself, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods transported.
In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Customer.
The Customer is required to check the condition of the delivered products. It has a period of #254 Maximum period for... from delivery to formulate complaints by email or post, accompanied by all relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no claim can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this case, the risks are transferred at the time the goods are handed over to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Products from the Vendor to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.
ARTICLE 7 - Seller's liability - Warranties
ARTICLE 8 - Personal data
The Customer is informed that the collection of his personal data is necessary for the sale of Products by the Vendor and for their transmission to third parties for the purpose of delivering Products. This personal data is collected solely for the purpose of executing the sales contract.
ARTICLE 9 - Intellectual property
The content of the site https://chateau-de-taradel.com/ is the property of the Seller and its partners and is protected by French and international standards relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 10 - Applicable law - Language
These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.
These terms and conditions are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 11 - Disputes
For any complaint, please contact customer service at the Seller's postal or e-mail address indicated in ARTICLE 1 of these GCS.
The customer is hereby informed that, in the event of a dispute, he/she may have recourse to conventional mediation, with existing industry mediation bodies, or to any alternative dispute resolution method (conciliation, for example).
ARTICLE 12 – RENONCIATION AU DROIT DE RETRACTION
Conformément a l’article L.225-5 du code de la consommation et en application de l’article L.221-28
Nous vous informons que le consommateur d’une prestation de services d’hébergement ne bénéficie pas d’un droit de rétraction.
CONDITION D’ANNULATION Si annulée ou en cas de non-présentation à l’hôtel, 100% de la réservation sont facturés et non remboursable.
Lieu-dit
« la Bastide Neuve Gay »
83460 TARADEAU
France