Terms and conditions of sale

Effective July 15, 2022

ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all sales concluded by the Vendor with non-professional buyers ("Customers" or "Customer") wishing to acquire services and/or products offered for sale ("Services" or "Products") by the Vendor on the https:// website.chateau-de-taradel.com/

TheServices offered for sale on the site are as follows:
–        Rental of rooms, suites, lodges, rooms
–        Catering
–        Concierge services

The Products offered for sale on the site are as follows:
– Regional products

The main characteristics of the Services and Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Services and Products, are presented on the site https://chateau -de-taradel.com/ which the customer is required to read before ordering.
The choice and purchase of a Product or the reservation of a Service are the sole responsibility of the Customer.
Offers for Services or Products are subject to availability, as specified when placing the order.

These General Terms and Conditions are accessible at any time on the site https://chateau-de-taradel.com/ and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the site https://chateau-de-taradel.com/
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:

CHATEAU TARADEL, Agricultural operating company
– Share capital of 1,000 euros
– Registered with the RCS of Draguignan, under number 88067024500013
– Address: Place called “ la Bastide Neuve Gay” – 83460 Taradeau
– Email: contact@château-de-taradel.com
– Intracommunity VAT number: FR19880670245

ARTICLE 2 - Price

The Services and Products are provided at the current rates appearing on the site https://chateau-de-taradel.com/, upon registration of the order by the Seller.
The prices are expressed in Euros, excluding VAT and including VAT.
The prices take into account any reductions which may be granted by the Seller on the site https://chateau-de-taradel.com/
These prices are firm and cannot be revised during their period of validity but the Seller reserves the right, outside the period of validity, to change prices at any time.

The prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.
Payment requested at Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon validation of the order.

ARTICLE 3 - Orders

It is up to the Customer to select on the site https://chateau-de-taradel.com/ the Services or Products he wishes to order, according to the following terms:
For the rental of rooms, suites and/or the gîte, the Customer selects the duration of the stay and the property chosen, which can be deleted or modified before validating their order and accepting the these general conditions of sale. He will then enter his coordinates. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms provided.

In the case of product sales, the customer chooses a product and places it in his/her shopping basket, which he/she may delete or modify before validating the order and accepting the present terms and conditions of sale. They will then enter their contact details or log in to their space and choose the delivery method. Once the information has been validated, the order will be considered definitive and will require payment by the Customer in accordance with the terms and conditions set out.

Offers for Services or Products are valid as long as they are visible on the site, while stocks last.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and immediately report any errors.
Any order placed on the site https://chateau-de-taradel .com/ constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there exists a dispute relating to the payment of a previous order.
For the sale of Products, the Customer will be able to follow the progress of his order on the site.

Any cancellation of a Service reservation by the Customer will only be possibleseven days before the effective date of execution of said Service (irrespective of the provisions relating to the application or not of the legal right of withdrawal).

Any cancellation of the Product order by the Customer will only be possible prior to delivery of the Products (irrespective of the provisions relating to the application or non-application of the legal right of withdrawal).

ARTICLE 3bis - Customer area (sale of products) - Account

In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form which will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address.
The Customer is responsible for updating the information provided. He is informed that he can modify them by connecting to his account.
To access his personal space and order histories, the Customer must identify himself using his user name and his password which will be communicated to him after his registration and which are strictly personal. As such, the Client refrains from any disclosure. Otherwise, he will remain solely responsible for the use made of it.
The Customer may also request unsubscription by going to the dedicated page in his personal space or sending an email to: contact@ chateau-de-taradel.com. This will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale and/or use, the site https://chateau-de-taradel.com/ will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without effect.
Any account deletion, whatever the reason, results in the pure and simple deletion of all information personal of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.
The creation of the account entails acceptance of these general conditions of sale.

ARTICLE 4 – Payment conditions

The price is paid by secure payment as follows:

• Payment by credit card

The price is payable in full by the Customer on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site https://chateau-de-taradel .com/

Payments made by the Customer will not be considered final until the Seller has received the sums due.

The Vendor shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full in accordance with the above conditions.

ARTICLE 5 - Deliveries

The Products ordered by the Customer will be delivered in mainland France or in the following zone(s): Europe.

Deliveries are normally made within 48/72 hours to the address indicated by the Customer when placing an order on the site.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above .

If the Products ordered have not been delivered within two weeks of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.
When the Customer has himself taken responsibility for using a carrier that If he chooses himself, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods transported.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Customer.
The Customer is required to check the condition of the delivered products. It has a period of #254 Maximum period for... from delivery to formulate complaints by email or post, accompanied by all relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no claim can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.

The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this case, the risks are transferred at the time the goods are handed over to the carrier.

ARTICLE 6 - Transfer of ownership

The transfer of ownership of the Products from the Vendor to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - Seller's liability - Warranties

Products supplied by the Vendor benefit from :

• the legal guarantee of conformity, for defective, damaged or damaged Products that do not correspond to the order,

• the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Legal warranty provisions :

- Article L217-4 of the French Consumer Code:

"The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility under the contract or has been carried out under his responsibility."

- Article L217-5 of the French Consumer Code

« The property conforms to the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model;

- it has the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted . »

- Article L217-12 of the French Consumer Code

« Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods.»

- Article 1641 of the French Civil Code.

« The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them. »

Article 1648 paragraph 1 of the French Civil Code

«The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.»

- Article L217-16 of the French Consumer Code.

«When the buyer asks the seller, during the course of the commercial warranty granted at the time of the purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for service or from the date the item in question is made available for repair, if the item is made available after the request for service. »

In order to assert his rights, the Customer must inform the Vendor, in writing (e-mail or letter), of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.

The Seller will reimburse, replace or repair Products or parts under warranty that are found to be non-conforming or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.

Refunds, replacements or repairs of Products found to be non-conforming or defective will be made as soon as possible and at the latest within 30 days of the Seller's finding of the non-conformity or hidden defect. Refunds may be made by bank transfer or cheque.

The Vendor cannot be held liable in the following cases:

• non-compliance with the legislation of the country to which the products are delivered, which it is the Customer's responsibility to check,

• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.

• The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the Seller.

The Vendor's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.

ARTICLE 8 - Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of Products by the Vendor and for their transmission to third parties for the purpose of delivering Products. This personal data is collected solely for the purpose of executing the sales contract.

8.1 Collection of personal data

The personal data collected on the site https://chateau-de-taradel.com/ are as follows:

Opening an account

When creating a customer/user account :

Names, first names, postal address, telephone number and e-mail address.

Payment

When paying for Products offered on https://chateau-de-taradel.com/, the site records financial data relating to the customer's bank account or credit card.

8.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sale and delivery of the Products.

The category(ies) of co-contractor(s) is(are):

• Transport service providers

• Payment service providers

8.3 Data controller

The data controller is the Seller, within the meaning of the French Data Protection Act and as of May 25, 2018 of Regulation 2016/679 on the protection of personal data.

8.4 limitation of processing

Unless the customer expressly agrees, personal data will not be used for advertising or marketing purposes.

8.5 Data retention period

The Vendor will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

8.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information over the Internet.

8.7 Enforcement of customer and user rights

In application of the regulations applicable to personal data, Customers and users of the site https://chateau-de-taradel.com/ have the rights following:

• They can update or delete data that concerns them in the following ways:

From the customer account, under the "Delete my account" tab (for product sales) or on request at contact@chateau-de-taradel.com.

• They may delete their account by writing to the e-mail address indicated in article 8.3 "Data controller".

• They may exercise their right of access to their personal data by writing to the address indicated in article 8.3 "Data controller".

• If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 8.3 "Data controller".

• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 8.3 "Data controller".

• They may also request the portability of data held by the Seller to another service provider.

• Finally, they may object to the processing of their data by the Vendor.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.

The data controller must respond within a maximum of one month.

Any refusal to grant the Customer's request must be justified.

Customers are informed that in the event of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box by which he/she agrees to receive informative and advertising e-mails from the Vendor. Customers may withdraw their consent at any time by contacting the Vendor (contact details above) or by following the unsubscribe link.

ARTICLE 9 - Intellectual property

The content of the site https://chateau-de-taradel.com/ is the property of the Seller and its partners and is protected by French and international standards relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 10 - Applicable law - Language

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.

These terms and conditions are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 11 - Disputes

For any complaint, please contact customer service at the Seller's postal or e-mail address indicated in ARTICLE 1 of these GCS.

The customer is hereby informed that, in the event of a dispute, he/she may have recourse to conventional mediation, with existing industry mediation bodies, or to any alternative dispute resolution method (conciliation, for example).

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